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Contact support →Frequently asked questions
Which trades are the templates designed for?
The current library focuses on UK plumbing and domestic gas engineering paperwork, with job documents, service records, risk assessments and general administration.
What formats can I get?
The catalogue lists Word (DOCX) and PDF formats for many items, and Excel (XLSX) for selected invoices, quotations and timesheets. Refer to the relevant document page for its listed formats.
Can I change the company name and details?
Editable documents are designed to let you enter business and job details in the supported format. Check any fields before issuing the document.
How quickly are files available?
Files are made available after your purchase is confirmed. Use My templates to access your library and downloads.
Can I use a template for a statutory gas record?
A template alone does not establish statutory compliance. A competent, appropriately registered engineer must complete the correct inspections and records under the applicable requirements.
I cannot sign in. What should I do?
Check you are using the email address associated with your purchase. If you still need help, choose Accounts & downloads on the contact page.
Can I request another template?
Yes. Choose Template request on the contact page and tell us the trade, document and information you need to record.
Does the website store submitted enquiries?
The contact form prepares your message in your email application. You choose when to send it. The website does not retain the details entered into that form.
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